Privacy Policy

Effective Date: 29th July 2023

1. Introduction Perfect Balance Wellbeing & Reflexology Ltd ("we," "us," or "our") is committed to protecting the privacy of our clients ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services. By using our services, you consent to the practices described in this policy.

2. Information We Collect a. Personal Information: We may collect personal information, such as your name, contact details, medical history, and payment information, when you voluntarily provide it to us during the booking process or during your sessions. b. Usage Information: We may collect information about your use of our services, including session details, preferences, and any feedback provided. c. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience and collect information about how you interact with our website. You can manage your cookie preferences through your browser settings.

3. Use of Information a. We may use your personal information to:

   • Provide and maintain our services.

   • Customize and personalize your experience.

   • Respond to your inquiries, requests, or feedback.

   • Process payments and bookings.

   • Communicate with you about appointments, updates, and promotional offers.

   • Comply with legal obligations.

4. Disclosure of Information a. We may disclose your personal information to:

   • Third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, appointment scheduling software).

   • Regulatory or legal authorities when required by law or to protect our rights, safety, or the safety of others.

   • In the event of a business transaction, such as a merger, acquisition, or sale, where your information may be transferred to a new entity.

5. Data Security a. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. b. However, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

6. Retention of Information a. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights a. You have the right to access, update, correct, or delete your personal information in our possession, subject to legal limitations. b. You may opt-out of receiving promotional communications from us by following the instructions provided in such communications.

8. Children's Privacy a. We do not knowingly collect personal information from individuals in this age group. If we become aware of collecting such information, we will take appropriate steps to delete it.

9. Changes to this Privacy Policy a. We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any modifications constitutes acceptance of the revised Privacy Policy.

10. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@perfectbalance-reflexology.couk.